YOUR PRIVACY MATTERS
At Maison De Valenti, we respect the privacy of every individual who visits our website or interacts with the House. This Privacy Policy explains how personal information may be collected, used, stored and protected when you browse our website, make a purchase or contact our team. We are committed to handling your information responsibly and transparently.
INFORMATION WE COLLECT
When you interact with Maison De Valenti, we may collect certain information necessary to provide our services and improve your shopping experience. This may include:
Personal details: Your name, email address, telephone number and billing or delivery address.
Order information: Products purchased, order history, payment status and delivery details.
Account information: Login details and preferences, if you create an account.
Enquiry information: Details you provide when contacting our customer care team.
Technical information: Certain information about your device, browser, IP address and website activity may be collected through cookies and similar technologies.
We only request information relevant to the purpose for which it is collected.
HOW WE USE YOUR INFORMATION
We may use the information collected to:
Process and fulfil customer orders.
Confirm payments and provide order updates.
Arrange shipping and delivery.
Respond to enquiries and customer support requests.
Manage customer accounts.
Improve our website, products and services.
Meet applicable legal and regulatory obligations.
PAYMENT INFORMATION
Payments made through our website are processed using the payment methods and payment service providers made available at checkout. Depending on the provider, payment information may be collected and processed directly by that provider.
Maison De Valenti does not intend to store customers’ complete payment card details on its website. Customers should review the privacy policies of the relevant payment providers for further information.
COOKIE AND SIMILAR TECHNOLOGY
Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve browsing experiences and understand how visitors interact with the website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.
SHARING YOUR INFORMATION
We may share relevant personal information with trusted third-party service providers where necessary to operate our website and fulfil customer requests. These may include:
Payment processing providers.
Shipping and delivery companies.
Website hosting and technical service providers.
Customer support and communication platforms.
Legal or regulatory authorities where disclosure is required by law.
We do not intend to sell customers’ personal information to third parties.
DATA STORAGE AND SECURITY
Maison De Valenti takes reasonable steps to protect personal information against unauthorised access, alteration, disclosure or loss. Access to customer information should be limited to authorised individuals and service providers who require it for legitimate business purposes.
Although we take security seriously, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining appropriate business records and meeting legal obligations.
When information is no longer required, we will take appropriate steps to securely delete or anonymise it, where applicable.
YOUR PRIVACY RIGHTS
Depending on applicable data protection laws, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Object to or request restrictions on certain forms of processing.
Withdraw consent where processing is based on consent.
Request a copy of your information where data portability rights apply.
To exercise these rights, please contact our customer care team.
THIRD-PARTY WEBSITES
Our website may contain links to external websites or services operated by third parties. These websites have their own privacy practices and policies, which are outside our control.
We encourage visitors to review the privacy policies of external websites before providing personal information.
CHILDREN'S PRIVACY
Our website and services are not intended to knowingly collect personal information from children without the appropriate authorisation or legal basis.
If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take appropriate steps to address the matter.
CHANGE THIS TO PRIVACY POLICY
Maison De Valenti may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable legal requirements.
Any updates will be published on this page, together with a revised effective date where appropriate. We encourage visitors to review this page periodically.
CONTACT US ABOUT PRIVACY
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact our team through the Contact Us page or our official business email.