MAISON DE VALENTI

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FAQ

FREQUENTLY ASKED QUESTIONED

Everything you need to know about shopping with Maison De Valenti. From placing an order to caring for your pieces, discover helpful information about our collections, services and customer experience.

HOW I ORDER AN PLACE?
Browse our collections and select the piece you wish to purchase. Choose your preferred size or available variation, then click Add to Cart. When you're ready, proceed to checkout, enter your delivery details and complete your payment. An order confirmation will follow once your purchase is successful.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes. Once your order has been successfully placed, you will receive an order confirmation containing your purchase details. Please check your inbox, including your spam or junk folder, if you cannot find it.
CAN I MODIFY OR CANCEL MY ORDER?
If you need to make changes to or cancel an order, please contact our customer care team as soon as possible. Requests are subject to the order's processing status, and changes may not be possible once an order has been prepared for dispatch.
WHAT PAYMENT METHOD DO YOU ACCEPT?
Maison De Valenti offers secure payment options at checkout. Available payment methods will be displayed during the checkout process, allowing you to select your preferred option from those provided.
HOW CAN I FIND MY SIZE?
We recommend consulting the size guide provided on the relevant product page before placing your order. For the most accurate fit, compare your measurements with the sizing information available. If you need further assistance, our customer care team will be happy to help.
ARE YOUR PRODUCTS TRUE TO SIZE?
Our pieces are designed with careful attention to fit and proportion. Sizing may vary slightly depending on the design and cut of each garment. We recommend checking the size guide on each product page before placing your order.
WILL SOLD-OUT ITEMS BE RESTOCKED?
Restocking depends on the individual piece and collection. Some designs may return, while others are released in limited quantities. Please contact our customer care team for information about the availability of a particular item.
HOW SHOULD I CARE FOR MY GARMENTS?
To preserve the quality and appearance of your garments, always follow the care instructions on the individual item's label. We recommend using appropriate garment care methods and storing each piece carefully. For delicate fabrics and specialised finishes, professional cleaning may be recommended.
WHERE DO YOU DELIVER?
Maison De Valenti aims to make its collections accessible to customers across different locations. Available delivery destinations and shipping options will be displayed during checkout. If you have questions about delivery to your location, please contact our customer care team before placing your order.
HOW LONG DOES DELIVERY TAKE?
Delivery times depend on your destination and the shipping option selected. Estimated delivery timelines will be provided during checkout or communicated after your order has been confirmed. Please allow additional time during busy periods and public holidays.
CAN I TRACK MY ORDER?
Once your order has been dispatched, tracking information will be shared where available. You can use the provided details to follow your delivery's progress. If you need assistance with your shipment, please contact our customer care team.
WHAT IS YOUR RETURN POLICY?
We want you to feel confident with every Maison De Valenti purchase. Returns are subject to the conditions outlined in our Returns & Exchanges Policy. Please review the policy before requesting a return to understand eligibility, time limits and the process.
CAN I EXCHANGE AN ITEM?
Exchange requests are subject to the conditions outlined in our Returns & Exchanges Policy. Items must meet the stated eligibility requirements before an exchange can be approved. Please contact our customer care team for assistance with your request.
WHEN WILL I RECEIVE MY REFUND?
Once a return has been received and approved, refunds will be processed using the original payment method where possible. The time it takes for the funds to appear in your account may vary depending on your payment provider or bank. Our customer care team will assist you with any refund enquiries.
HOW CAN I CONTACT CUSTOMER CARE?
For enquiries about our collections, orders, deliveries or other services, you can reach the Maison De Valenti customer care team through our Contact Us page. We will be happy to assist you and provide the information you need.
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