SHIPPING & DELIVERY
From the moment your order is confirmed to its arrival at your doorstep, Maison De Valenti is committed to a seamless delivery experience. Find everything you need to know about our shipping arrangements, delivery timelines and order tracking below.
ORDER PROCESSING & CONFIRMATION
Once an order has been successfully placed and payment confirmed, you will receive an order confirmation by email. Our team will then begin processing your order for dispatch. Processing times may vary depending on product availability, order volume and any special preparation required. You will be notified when your order has been dispatched.
DELIVERY LOCATIONS
Maison De Valenti aims to serve customers across multiple destinations. Available delivery locations and shipping options will be confirmed during checkout. If your location is not listed or you require assistance with an international delivery, please contact our customer care team.
DELIVERY TIMELINES
Delivery timelines vary depending on the destination, shipping method and availability of the ordered items. An estimated delivery timeframe will be communicated during checkout or after your order is confirmed. Please note that unexpected delays, public holidays and other circumstances beyond our control may affect delivery schedules.
SHIPPING FEES
Shipping fees are determined by the delivery destination, package requirements and selected shipping method. Any applicable delivery charges will be displayed during checkout before payment is completed. No additional shipping charge should be applied without being communicated to the customer.
ORDER TRACKING
Once your order has been dispatched, tracking details will be shared where available. Customers can use the information provided to follow the progress of their shipment. If tracking information is unavailable or you experience difficulty locating your delivery, please contact our customer care team for assistance.
DELIVERY DELAY & ISSUES
Although we make every effort to ensure timely delivery, occasional delays may occur due to courier operations, weather conditions, public holidays or other unforeseen circumstances. If your order has not arrived within the estimated delivery timeframe, please contact our customer care team with your order number so we can assist you.
RECEIVING YOUR ORDER
Once your order arrives, we recommend checking the package and its contents to ensure everything has been received in good condition. Please retain your packaging until you have confirmed that your order is complete. If you notice any damage, missing items or discrepancies, contact our customer care team with your order number so we can assist you.
INCORRECT OR MISSING ITEM
If you receive an item that differs from your order, or discover that an item is missing from your package, please contact our customer care team as soon as possible. Include your order number and, where applicable, clear photographs of the package and items received. Our team will review the issue and guide you through the appropriate next steps.
NEED FURTHER ASSISTANT?
For any questions or concerns regarding shipping and delivery, please visit our Contact Us page to reach our customer care team. We will be happy to assist with delivery enquiries, tracking updates and any concerns relating to your order.