RETURNS&EXCHANGES
At Maison De Valenti, we want every purchase to be a considered and satisfying experience. Should an item not meet your expectations, our Returns & Exchanges policy provides guidance on how to submit a request and the conditions that apply.
RETURN ELIGIBILITY
To be eligible for a return, items must be unworn, unused and in their original condition, with all original tags, packaging and accompanying accessories intact. Items showing signs of wear, damage or alteration may not qualify for a return. All requests are subject to review and approval by Maison De Valenti.
NON-RETURNABLE ITEMS
For reasons of hygiene and product protection, certain items may not be eligible for return once opened, used or worn. Personalised or specially commissioned pieces may also be excluded, subject to applicable consumer protection requirements. Please check the applicable product information before placing your order.
EXCHANGE REQUESTS
Customers wishing to exchange an eligible item may submit a request through our customer care team. Exchanges are subject to product availability and approval. If the requested replacement is unavailable, our team will contact you to discuss the available alternatives. Items must meet the conditions outlined in our return eligibility policy.
HOW TO REQUEST A RETURN
To initiate a return, contact our customer care team through the Contact Us page. Please provide your order number, the item you wish to return and the reason for your request. Our team will review your request and provide the next steps, including the applicable return instructions. Please wait for approval and instructions before sending any item back.
REFUND PROCESSING
Once a returned item has been received and inspected, our team will notify you of the outcome of your refund request. Approved refunds will be issued to the original payment method where possible. The time required for the funds to appear may vary depending on your bank or payment provider. Any applicable deductions will be communicated before the refund is finalised.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or different from what you purchased, please contact our customer care team as soon as possible. Include your order number and clear photographs of the item and its packaging. Our team will review the issue and guide you through the appropriate resolution in accordance with applicable consumer protection requirements.
RETURN SHIPPING
Return shipping arrangements will be communicated by our customer care team once a return request has been reviewed and approved. Customers will be advised of the applicable shipping instructions and any costs before sending an item back. Please ensure that returned items are securely packaged and include all original components.
NEED FURTHER ASSISTANCE
For questions or assistance regarding returns and exchanges, please visit our Contact Us page. Our customer care team will be pleased to guide you through the process.